Privacy Policy

1. The Roles We and Our Partners Play

To understand how your data is handled, please note the operational structure of our sales channels:

• Our Website (Lemon Squeezy): When you buy directly from our website, transactions are securely processed by Lemon Squeezy, acting as our Merchant of Record and an independent data controller. We do not store your credit card details or process payments on our independent web servers.
• Envato Market: When you purchase our items on Codecanyon or Themeforest, Envato acts as the primary data controller. They collect your account, billing, and transactional data according to the official Envato Privacy Policy. Envato shares limited transaction information (such as username, purchase codes, and support queries) with us so we can validate licenses and offer technical support.

2. The Personal Data We Collect

We collect certain personal information from visitors and buyers to facilitate a secure delivery and support pipeline, including:

• Identity and Contact Data: Name, email address, username, country of residence, and contact details.
• Transaction and License Data: Purchase codes, item IDs, dates of purchase, license validation logs, and subscription statuses.
• Technical and Usage Data: IP address, browser type, operating system, and data showing how you interact with our documentation or live plugin demos.
• Support Communications: Information, diagnostic screenshots, or server error descriptions you choose to submit when creating a product support ticket.

3. How We Use Your Personal Data

We only use your information for transparent, legally justified business activities, specifically:

• Fulfilling Contracts: Validating your software license keys, verifying your Envato purchase codes, and providing item updates.
• Customer Support: Responding to your support queries, troubleshooting PHP script errors, and resolving theme installation bugs.
• Security & Fraud Prevention: Monitoring license activations to prevent unauthorized distribution, piracy, or fraudulent payment reversals.
• Direct Marketing: Informing you about major software updates, compatibility patches, or seasonal item discounts, provided you have opted in to receive our notifications.

4. Data Sharing and Third-Party Disclosures

We never sell your personal data. We disclose your data only to trusted services necessary to run our software business:

• Merchant Platforms: Lemon Squeezy (for independent checkouts) and Envato (for marketplace portfolio sales) to process orders and track billing variables.
• Operational Infrastructure: Web hosting infrastructure and email delivery systems that send your secure download fragments or license renewal notices.
• Legal and Compliance: Regulators, public tax authorities, or law enforcement teams if strictly required to defend our legal rights or comply with financial compliance audits.

5. Data Security and Retention

• Security: We use industry-standard technical measures to prevent unauthorized data access, leakage, or server snooping. Download paths for our files use secure routing behaviors to protect our intellectual property and your transaction privacy.
• Retention: We retain your transaction and support records for as long as your license remains active, or as required by law to meet historical accounting, taxation, and software verification rules.

6. Your Rights and Global Compliance

Depending on where you reside (such as the EU under GDPR or California under CCPA), you hold specific rights regarding your data, including the right to access, correct, restrict, or request the deletion of your personal records.

• To exercise these rights for items bought on our site, you can contact us at devsupport@mgscoder.com.
• For items bought via Envato, you must submit data management requests directly through the Envato Help Center portal.