At MGScoder, we aim to deliver premium web assets including WordPress plugins, PHP scripts, and HTML templates. Because our products are digital goods delivered via download tokens, they cannot be physically “returned”. Therefore, refunds are strictly evaluated case-by-case based on the clear criteria below depending on where your purchase was finalized.

1. Envato Market Sales (ThemeForest & CodeCanyon)

All items purchased through our ThemeForest or CodeCanyon author profiles are strictly governed by the official Envato Market Refund Rules. As an author, we honor refunds for the following verified reasons within 180 days of purchase for supported assets:

• Item is “Not as Described”: The software structure materially varies from the features listed on the product summary page or live demo layout.
• Item Contains a Security Flaw: The script contains an unpatched security exploit that compromises your environment, and we do not issue a security fix within a reasonable timeframe.
• Product is Malfunctioning (Broken): The code fails to execute or perform its fundamental purpose on a standard configuration, and our technical support team cannot resolve the code bug.
• Promised Support Not Provided: You hold an active item support license, but we fail to provide support in accordance with Envato’s Item Support guidelines.
• Item Never Downloaded: You purchased the item but never initialized a file download within 30 days of the order window.

2. Independent Store Sales (Lemon Squeezy Checkouts)

Purchases completed directly on our website are managed securely by Lemon Squeezy acting as our authorized Merchant of Record. Direct site transactions inherit a 14-day refund window under identical technical validation rules: if a plugin or form script breaks your operational pipeline and our developer support team is unable to fix it within 3 business days of a submitted diagnostic ticket, a full refund will be processed seamlessly.

3. Ineligible Situations (No Refund Obligation)

In accordance with Envato Market User Terms and standard digital merchant compliance, we are under no obligation to process or approve refunds in the following scenarios:

• Change of Mind: You decide you no longer want or need the item after downloading the asset files.
• Accidental Purchase: You purchased the script, layout, or addon bundle by mistake.
• Lack of Technical Expertise: You do not possess the required coding skills, PHP environment familiarity, or standard systems software knowledge to configure the components.
• Goodwill Requests: Requests made without a verified technical or structural platform error baseline.
• Third-Party Conflicts: The item fails to operate correctly due to clashes with unverified third-party scripts, custom plugins, or outdated hosting environments.
• Expired Request Windows: The transaction timeframe exceeds the clear 180-day limit for Envato items or the 14-day limit for direct Lemon Squeezy orders.

4. How to Submit a Refund Claim

To request a refund, please verify your original point of checkout:

• For ThemeForest/CodeCanyon Orders: Navigate to your Envato Market dashboard, open your Downloads panel, locate the specific item, and submit a formal refund request. If you disagree with our assessment, you can escalate the ticket directly to the Envato Help Team for official arbitration.
• For Direct Store Orders (Lemon Squeezy): Submit a detailed technical ticket directly to our helpdesk at devsupport@mgscoder.com detailing your server environment specifications and error logs.